Who should I contact about a payment issue?

If you have a payment issue, contact your building’s Front of House team or get in touch with Morro through bymorro.com.

For urgent payment questions, speaking to the Front of House team in person or by phone is usually the quickest route. They can help you understand what is due, check the best next step and pass your query to the right person if needed.

It is helpful to have a few details ready when you get in touch:

• Your full name
• Your apartment or unit number
• The payment date or due date
• The amount you have paid or are trying to pay
• Any payment reference you used

If you think a payment may be late, or you are struggling to pay, contact the team as early as possible. The sooner they know, the easier it is to help you find a clear way forward.