---
title: Who should I contact if I feel unsafe?
description: See who to contact if you feel unsafe at Morro, including when to speak to Front of House and when to call 999.
---

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1. [Morro Knowledge Base](https://help.bymorro.com/?hsLang=en-gb)
2. [Building access, safety and security](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb)
3. [Security measures](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#security-measures)

# Who should I contact if I feel unsafe?

If you feel unsafe, go to **Reception** or contact the **Front of House team** straight away. The team is available 24/7 and will take your concern seriously.

If there is an immediate risk to you or someone else, call **999** first. Do not wait, and do not try to handle a dangerous situation yourself.

If you notice someone acting suspiciously, a door not closing properly, someone trying to follow residents into the building or anything that feels wrong, let Front of House know as soon as possible. Share clear details if you can, such as where it happened, when it happened and what you saw.

Please do not confront anyone you believe may be acting dangerously. Move to a safe place and speak to the team or emergency services.

If the concern relates to another resident, visitor or ongoing behaviour in the building, the team can explain the next steps and make sure it is passed to the right person. Your safety matters, and you should never feel you have to sit with a concern alone.

- [Finding a home with Morro](https://help.bymorro.com/finding-a-home-with-morro?hsLang=en-gb#main-content)

    - [Available homes and locations](https://help.bymorro.com/finding-a-home-with-morro?hsLang=en-gb#available-homes-and-locations)
    - [Furnishing options](https://help.bymorro.com/finding-a-home-with-morro?hsLang=en-gb#furnishing-options)
    - [Pet-friendly homes](https://help.bymorro.com/finding-a-home-with-morro?hsLang=en-gb#pet-friendly-homes)
    - [Accessibility and adaptations](https://help.bymorro.com/finding-a-home-with-morro?hsLang=en-gb#accessibility-and-adaptations)
- [Enquiries and viewings](https://help.bymorro.com/enquiries-and-viewings?hsLang=en-gb#main-content)

    - [Making an enquiry](https://help.bymorro.com/enquiries-and-viewings?hsLang=en-gb#making-an-enquiry)
    - [Booking a viewing](https://help.bymorro.com/enquiries-and-viewings?hsLang=en-gb#booking-a-viewing)
    - [Virtual vs in-person viewings](https://help.bymorro.com/enquiries-and-viewings?hsLang=en-gb#virtual-vs-in-person-viewings)
    - [What to expect at a viewing](https://help.bymorro.com/enquiries-and-viewings?hsLang=en-gb#what-to-expect-at-a-viewing)
- [Application process](https://help.bymorro.com/application-process?hsLang=en-gb#main-content)

    - [How to apply](https://help.bymorro.com/application-process?hsLang=en-gb#how-to-apply)
    - [Required documents](https://help.bymorro.com/application-process?hsLang=en-gb#required-documents)
    - [Affordability criteria](https://help.bymorro.com/application-process?hsLang=en-gb#affordability-criteria)
    - [Referencing checks](https://help.bymorro.com/application-process?hsLang=en-gb#referencing-checks)
    - [Guarantors](https://help.bymorro.com/application-process?hsLang=en-gb#guarantors)
    - [Holding deposits](https://help.bymorro.com/application-process?hsLang=en-gb#holding-deposits)
    - [Application timelines](https://help.bymorro.com/application-process?hsLang=en-gb#application-timelines)
    - [Application outcomes](https://help.bymorro.com/application-process?hsLang=en-gb#application-outcomes)
    - [Signing your agreement](https://help.bymorro.com/application-process?hsLang=en-gb#signing-your-agreement)
- [Moving in](https://help.bymorro.com/moving-in?hsLang=en-gb#main-content)

    - [Pre-move-in checklist](https://help.bymorro.com/moving-in?hsLang=en-gb#pre-move-in-checklist)
    - [Key collection and access](https://help.bymorro.com/moving-in?hsLang=en-gb#key-collection-and-access)
    - [Inventory and inspections](https://help.bymorro.com/moving-in?hsLang=en-gb#inventory-and-inspections)
    - [Setting up your home](https://help.bymorro.com/moving-in?hsLang=en-gb#setting-up-your-home)
    - [First-day essentials](https://help.bymorro.com/moving-in?hsLang=en-gb#first-day-essentials)
- [Rent and other payments](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#main-content)

    - [Paying your rent](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#paying-your-rent)
    - [Payment methods](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#payment-methods)
    - [What’s included in your rent](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#whats-included-in-your-rent)
    - [Additional charges and fees](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#additional-charges-and-fees)
    - [Rent reviews and changes](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#rent-reviews-and-changes)
    - [Missed or late payments](https://help.bymorro.com/rent-and-other-payments?hsLang=en-gb#missed-or-late-payments)
- [Your home and appliances](https://help.bymorro.com/your-home-and-appliances?hsLang=en-gb#main-content)

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    - [Decorating your home](https://help.bymorro.com/your-home-and-appliances?hsLang=en-gb#decorating-your-home)
- [Repairs, maintenance and emergencies](https://help.bymorro.com/repairs-maintenance-and-emergencies?hsLang=en-gb#main-content)

    - [Reporting a repair](https://help.bymorro.com/repairs-maintenance-and-emergencies?hsLang=en-gb#reporting-a-repair)
    - [Emergency repairs](https://help.bymorro.com/repairs-maintenance-and-emergencies?hsLang=en-gb#emergency-repairs)
    - [Response times](https://help.bymorro.com/repairs-maintenance-and-emergencies?hsLang=en-gb#response-times)
    - [Access for contractors](https://help.bymorro.com/repairs-maintenance-and-emergencies?hsLang=en-gb#access-for-contractors)
    - [Planned maintenance](https://help.bymorro.com/repairs-maintenance-and-emergencies?hsLang=en-gb#planned-maintenance)
- [Building access, safety and security](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#main-content)

    - [Keys, fobs and access control](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#keys-fobs-and-access-control)
    - [Visitor access](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#visitor-access)
    - [Fire safety](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#fire-safety)
    - [Security measures](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#security-measures)
    - [Lost keys or lockouts](https://help.bymorro.com/building-access-safety-and-security?hsLang=en-gb#lost-keys-or-lockouts)
- [Amenities and shared spaces](https://help.bymorro.com/amenities-and-shared-spaces?hsLang=en-gb#main-content)

    - [Available amenities](https://help.bymorro.com/amenities-and-shared-spaces?hsLang=en-gb#available-amenities)
    - [Booking shared spaces](https://help.bymorro.com/amenities-and-shared-spaces?hsLang=en-gb#booking-shared-spaces)
    - [Guest policies](https://help.bymorro.com/amenities-and-shared-spaces?hsLang=en-gb#guest-policies)
- [Policies and responsibilities](https://help.bymorro.com/policies-and-responsibilities?hsLang=en-gb#main-content)

    - [House rules](https://help.bymorro.com/policies-and-responsibilities?hsLang=en-gb#house-rules)
    - [Noise and anti-social behaviour](https://help.bymorro.com/policies-and-responsibilities?hsLang=en-gb#noise-and-anti-social-behaviour)
    - [Pets policy](https://help.bymorro.com/policies-and-responsibilities?hsLang=en-gb#pets-policy)
    - [Smoking policy](https://help.bymorro.com/policies-and-responsibilities?hsLang=en-gb#smoking-policy)
    - [Waste and recycling](https://help.bymorro.com/policies-and-responsibilities?hsLang=en-gb#waste-and-recycling)
- [Changes during your tenancy](https://help.bymorro.com/changes-during-your-tenancy?hsLang=en-gb#main-content)

    - [Adding or removing residents](https://help.bymorro.com/changes-during-your-tenancy?hsLang=en-gb#adding-or-removing-residents)
    - [Transfers to another home](https://help.bymorro.com/changes-during-your-tenancy?hsLang=en-gb#transfers-to-another-home)
    - [Requests for modifications](https://help.bymorro.com/changes-during-your-tenancy?hsLang=en-gb#requests-for-modifications)
    - [Absences and subletting](https://help.bymorro.com/changes-during-your-tenancy?hsLang=en-gb#absences-and-subletting)
    - [Updating your details](https://help.bymorro.com/changes-during-your-tenancy?hsLang=en-gb#updating-your-details)
- [Ending your tenancy and moving out](https://help.bymorro.com/ending-your-tenancy-and-moving-out?hsLang=en-gb#main-content)

    - [Giving notice](https://help.bymorro.com/ending-your-tenancy-and-moving-out?hsLang=en-gb#giving-notice)
    - [Notice periods](https://help.bymorro.com/ending-your-tenancy-and-moving-out?hsLang=en-gb#notice-periods)
    - [Move-out process](https://help.bymorro.com/ending-your-tenancy-and-moving-out?hsLang=en-gb#move-out-process)
    - [Cleaning and condition](https://help.bymorro.com/ending-your-tenancy-and-moving-out?hsLang=en-gb#cleaning-and-condition)
    - [Deposit returns](https://help.bymorro.com/ending-your-tenancy-and-moving-out?hsLang=en-gb#deposit-returns)
- [Complaints, feedback and support](https://help.bymorro.com/complaints-feedback-and-support?hsLang=en-gb#main-content)

    - [Raising a complaint](https://help.bymorro.com/complaints-feedback-and-support?hsLang=en-gb#raising-a-complaint)
    - [Complaints process](https://help.bymorro.com/complaints-feedback-and-support?hsLang=en-gb#complaints-process)
    - [Escalations](https://help.bymorro.com/complaints-feedback-and-support?hsLang=en-gb#escalations)
    - [Providing feedback](https://help.bymorro.com/complaints-feedback-and-support?hsLang=en-gb#providing-feedback)
    - [Contacting support](https://help.bymorro.com/complaints-feedback-and-support?hsLang=en-gb#contacting-support)

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