Can I update or cancel my application?

Yes, you can update or cancel your application before the tenancy agreement is signed.

If you need to change any information you have provided, contact the Morro team as soon as possible. This might include contact details, household information, move-in plans or documents connected to your referencing assessment. The sooner the team knows, the easier it is to keep your application moving smoothly.

You can also withdraw your application before signing the tenancy agreement by contacting the team. If you have already paid the £300 holding deposit, whether it can be refunded will depend on the reason for withdrawal and the conditions attached to the holding deposit.

Before cancelling, it is worth speaking to the Morro team. If your plans have changed, they may be able to help with a different home, a revised move-in date or another suitable option.

For full details about when the holding deposit may or may not be refunded, please check the holding deposit guidance or contact the team through bymorro.com.