How do I raise a complaint?

If something has not felt right, please let us know. The best place to start is with the General Manager at your building, either in person, by email or through the Morro App.

Try to share the complaint as clearly as you can, so the team can understand what has happened and what needs to be looked into. Once your complaint has been raised, the team will acknowledge it and aim to respond with an initial outcome within 5 working days.

How to raise a complaint

• Speak to the General Manager at your building.
• Send the details in writing by email or through the Morro App.
• Include useful information, such as your apartment number, what happened, when it happened and what you would like to happen next.

If you are not satisfied with the initial response, you can escalate your complaint in writing to the wider Morro team. You can do this through bymorro.com or by emailing support@bymorro.com.

Our full complaints policy is available on the Morro App and on bymorro.com.