What happens if there are complaints about noise?

If a noise complaint is received, the Front of House team will look into it and speak to the resident involved.

The aim is usually to resolve things calmly and quickly. Sometimes a simple reminder is enough, especially if someone did not realise their music, guests or day-to-day noise was disturbing neighbours.

If the issue is repeated, serious or happens during quiet hours between 11pm and 7am, it may be escalated. The team may keep a record of complaints, ask for further details from affected residents and take steps in line with the house rules and tenancy agreement.

Persistent or serious noise issues can be treated as anti-social behaviour. In the most serious cases, this may lead to formal action under the tenancy agreement, and persistent anti-social behaviour can be grounds for the landlord to seek possession through the courts.

If a complaint is made about you, the best thing to do is listen, respond calmly and make any reasonable changes needed. If you are experiencing noise yourself, contact the Front of House team with clear details so they can help.