What information should I include in a complaint?

When raising a complaint, a few clear details help the Morro team understand what has happened and respond properly.

Please include your name and apartment number, along with a clear description of the issue. Tell us when it happened, how often it has happened and whether it is still ongoing.

If you have already spoken to someone, reported the issue through the Morro App or taken any other steps, include that too. It helps the team see what has already been tried and what still needs attention.

Useful details to include

• What happened, in clear, simple terms.
• When and where it happened, including dates or times if you have them.
• How it has affected you or your home.
• What has already been done, if anything.
• What outcome you are looking for, such as a repair, explanation, apology or follow-up.
• Supporting evidence, such as photos, screenshots, emails or app messages.

You can raise your complaint with the General Manager at your building, either in person, by email or through the Morro App. The clearer the information, the easier it is for the team to look into things and come back with a useful response.