What should I do if I have no heating or hot water?

If you have no heating or hot water, contact the Front of House team directly. Please do not rely on the Morro App alone for this type of issue, as the team will need to understand what is happening and respond quickly.

Loss of heating or hot water is treated as an essential repair. The team will assess the issue, check whether it is affecting your home only or part of the wider building, and arrange the right support.

When you get in touch, it helps to share:

• Your apartment number
• What is affected, heating, hot water or both
• When the issue started
• Whether any error message is showing on the controller
• Your availability if access to your home is needed

If the issue is urgent, such as a total loss of heating during cold conditions, the team will advise on temporary measures while the repair is being arranged.

You can also log supporting details through the Morro App, but always speak to Front of House first for no heating or no hot water.