What should I do if I’m struggling to pay rent?

If you are struggling to pay rent, contact the Morro team as early as possible, ideally before the payment is missed.

You do not need to have everything worked out before getting in touch. Let the team know what has changed, when you expect to be able to pay and whether the issue is temporary or likely to continue. The earlier you speak to someone, the easier it is to understand what options may be available.

Please do not ignore payment reminders or wait for arrears to build. Missed rent can lead to interest if it becomes 14 or more days overdue, and persistent arrears may result in formal action.

You can speak to your building’s Front of House team or contact Morro through bymorro.com. For urgent payment worries, speaking to the team in person or by phone is usually the quickest route.

A calm conversation early on gives everyone the best chance of finding a clear next step.