Who should I contact if I need help on move-in day?

On move-in day, your first point of contact is the Front of House team at Reception.

They are there to help you get settled and can support with practical questions, access issues, key or fob problems and anything in your home that does not look quite right when you arrive.

If something needs fixing, the team can help you report it or direct you to the right place in the Morro App. For urgent issues, such as a leak, loss of power, no heating or a problem with access, speak to them straight away so they can act quickly.

The Front of House team is available 24/7, so you will still have support if you arrive outside standard hours or something comes up later in the day.

If a question cannot be resolved immediately, they will pass it to the right person or team and let you know what happens next. You can also use the Morro App for maintenance requests, building information and key resident updates.