Moving in

Pre-move-in checklist

• Can I change my move-in date or time?
• When will I receive my move-in details?
• What should I prepare before my move-in date?
• Do I need to book a move-in slot?
• What do I need to do before moving in?

Key collection and access

• Where can I park while moving in?
• What do I need to bring to collect my keys?
• How do I collect my keys or access fob?
• Can someone else collect my keys on my behalf?
• What time can I access my home on move-in day?

Inventory and inspections

• Will there be an inventory when I move in?
• What should I do if something is missing or damaged?
• How do I check and confirm the inventory?
• How long do I have to report inventory issues?

Setting up your home

• How do I update my address?
• Do I need to set up internet or broadband?
• How do I set up utilities and services?
• Do I need to set up council tax?

First-day essentials

• How do I report any immediate issues?
• What should I check when I first arrive?
• What should I do on my first day?
• Who should I contact if I need help on move-in day?